Order Cancellation
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All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started you can no longer cancel it.
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Return Policy
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We have a 28-day return policy that relies on the product being in deadstock condition. If the product is faulty, please contact us as soon as possible so we can fix the issue.
To return the product contact us first with the problem so we can help you. Then place the item back into the box and post it back to us with the correct address! Once we have received it you can make the decision of either a refund or make a swap on another item that you like in our store.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
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Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Regina Glover –
This Terracotta Shiba Inu Ornament stole my heart! The craftsmanship is exquisite, and the warm tones add a cozy touch to my home decor.
Peter May –
The playful pose and charming details make it a standout piece. Whether you choose the natural or glazed color, it’s a must-have for any dog lover’s home. Love at first sight!
Ramona Noble –
I’m in love with my Terracotta Shiba Inu Ornament! The attention to detail is remarkable, and the terracotta material gives it a rustic charm. It’s become the centerpiece of my bohemian-inspired living room. A delightful addition to my space!