When will my order be dispatched?
We pack and send orders within 5 to 7 working days of the order being placed. Once your parcel is on its way we will email you to let you know, along with tracking details.
How much is delivery and where do you ship?
Delivery is charged per product, so the cost depends on what you order and where it is going. You will see the exact amount at checkout once you have entered your address, along with an estimated arrival date.
We currently ship to the United Kingdom, the United States and the European Union.
If you are ordering from outside the United Kingdom, any customs duties or import taxes are set by your own country and are payable by you. We have no control over those charges and cannot predict them.
How do I track my parcel?
Every order is sent with tracking. You will receive an email with your tracking number and a link as soon as the parcel leaves us.
If your parcel is on its way and you have not received tracking details, email us at info@japannakama.co.uk and we will find them for you.
What payment methods can I use?
You can pay by credit or debit card, PayPal, Google Pay or Apple Pay. Everything is handled securely through PayPal’s payment system, and we never see or store your card details.
PayPal also offers Pay Later on eligible orders, which lets you spread the cost interest free. That option appears at checkout if your order qualifies.
Can I return something?
Yes. You have 30 days from the day your order arrives to return it.
Items need to come back unused, in their original packaging and in a condition we can resell. Gift cards and personalised items cannot be returned.
Email info@japannakama.co.uk to start a return and we will send you the return address. Return postage is yours to cover, unless the item arrived damaged or we sent you the wrong thing, in which case we pay.
Once your return reaches us and we have checked it, your refund goes back to your original payment method within 5 to 10 working days. You can read the full details on our refunds and returns page.
Do you have discount codes?
We run offers occasionally. When we do, you enter the code in the box on the cart or checkout page before you add your delivery and payment details, and the discount applies straight away.
The best way to hear about them is our newsletter.
How do I get in touch?
Email info@japannakama.co.uk. We answer everything from order questions to returns, and we will always get back to you.