Order Cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started you can no longer cancel it.
Return Policy
We have a 28-day return policy that relies on the product being in deadstock condition. If the product is faulty, please contact us as soon as possible so we can fix the issue.
To return the product contact us first with the problem so we can help you. Then place the item back into the box and post it back to us with the correct address! Once we have received it you can make the decision of either a refund or make a swap on another item that you like in our store.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Selena Todd –
The 400ml capacity is just right for a generous serving of my favorite hot beverage, and the high-quality ceramic material keeps it warm for longer.
Marshall Lynch –
“I couldn’t be happier with this Limited Edition My Neighbor Totoro Studio Ghibli Mug! The attention to detail is outstanding, from the classic Totoro image to the high-quality ceramic material.
Timothy Payne –
The added spoon and lid are a thoughtful touch, making it perfect for enjoying a cozy cup of tea or coffee. The packaging was also top-notch, ensuring the mug arrived in pristine condition.”