Kagoshima Sencha Chiran Tea Leaves
£11.99
Chiran tea is made from tea leaves grown in Chiran, a former town in Kagoshima Prefecture, now part of the city of Minamikyushu. It is processed by Tokkoen, a Japanese tea company.
This aromatic tea has a rich taste. Cold brewing the tea creates a richer and more flavorful experience. Why don’t you give it a try?
- 🇯🇵 Place of origin: Japan (Kagoshima prefecture).
- Format: Loose Leaf.
- Storage method: Avoid direct sunlight, high temperature and humidity, and store at room temperature.
- Best-before: 10 months from production date in Japan.
- Weight: 40g.
- Shipment time is 2-3 days to UK, US and EU.
📅 See Checkout for Estimated Delivery Dates
Kyo Chikiriya
Chikiriya is a 168-year-old tea house located in the center of Kyoto in Japan. It is a traditional Japanese teahouse that has been serving high-quality tea to locals and tourists for generations. Chikiriya is known for its commitment to quality, its dedication to tradition, and its innovative spirit.
Chikiriya sources its tea from the best tea farms in Japan, including Tayama Nanbu Kyodo Tea Cooperative in Minamiyamashiro Village, Kyoto, and Nakayama Tea Cooperative in Kakegawa, Shizuoka. The tea masters at Chikiriya visit these farms regularly to inspect the tea production process and ensure that the highest quality standards are met.
Chikiriya’s product development team is constantly working on new products to bring to market. In addition to regular teas and herb teas, Chikiriya also offers a variety of specialty teas, such as matcha, hojicha, and genmaicha. Chikiriya is also known for its innovative tea products, such as its tea lattes and tea ice cream.
Chikiriya not only sells tea to consumers, but it also provides tea and tea utensils as guest room amenities for hotels and inns. Chikiriya also provides raw materials such as Matcha, Hojicha, etc. to food manufacturers.
Chikiriya is a company that is committed to the highest quality standards and to the preservation of Japanese tea culture. It is a company that is always looking for new ways to innovate and to bring Japanese tea to a wider audience.
Shipping Policy
Products are shipped as soon as they are ready, usually within 1-2 working days. In case of a longer delay, we will contact you by email with an estimated shipment date. Please note that we do not ship on Saturdays, Sundays, and Japanese holidays.
Once the order is shipped, you will receive a tracking number to use on the forwarder's website for live tracking.
For international delivery, we primarily use **DHL** and **ePacket (Japan Post)**:
- **DHL Express:** Typically takes **2 to 5 days**.
- **ePacket:** Usually takes **9 to 20 days**.
Actual delivery times may vary depending on the shipping method, destination, customs clearance, and package weight. Further delays are possible due to external factors beyond our control.
Shipping Restrictions
While our forwarders ship to most countries, there may be cases where we are unable to deliver to your country. If we cannot ship to your address, we will notify you as soon as possible.
Shipping Rates
The exact shipping cost for your order will be calculated at checkout, based on your delivery location, package weight, and selected courier service.
Price, Customs Duties, and Taxes
Sales Within Japan
All prices are inclusive of VAT. Since the products are shipped from Kyoto and remain within Japan, no additional taxes apply.
Sales to European Union (EU), Switzerland, and Norway
VAT: We are registered in the **Import One-Stop Shop (IOSS)**, meaning we collect the VAT of your country at the time of purchase and remit it to the appropriate authorities.
Customs Duties: For shipments valued below **€150**, customs duties are usually **exempt**. For higher-value shipments, customs duties and additional fees may apply, which must be paid directly to the courier service upon delivery.
It is your responsibility to ensure that the products you order comply with your country’s **import regulations**.
Sales to Other Countries
Taxes (import taxes, sales taxes, VAT, etc.), customs duties, and additional fees **may apply** in your country and are the responsibility of the recipient. Fees vary depending on the destination country.
It is the buyer’s responsibility to check whether an item is eligible for import into their country before purchasing. Customs policies frequently change, so we recommend checking with your local authorities regarding restrictions.
Payment Methods
We accept the following payment methods:
- **Credit Cards:** Visa, Mastercard, American Express, JCB, Discover, Diners Club
- **PayPal**
- **Shop Pay**
- **Digital Wallets:** Apple Pay, Google Pay
- **Bancontact**
- **iDEAL**
Prices are displayed in your selected currency during checkout.
Damages & Packages Lost in Transit
If your order is **damaged** or **lost during transit**, please contact us to file a claim with the shipping carrier. A package is considered lost if there are **no tracking updates for 30 consecutive days**.
We will replace items **once the carrier confirms the claim**. Please note that **orders lost due to incorrect addresses, incomplete names, or invalid phone numbers are not eligible for replacements.**
Missing Packages
If your tracking status shows "delivered" but you cannot locate your package, **contact the
Refund Policy
Cancelling an Order
If you wish to cancel an order, please contact us immediately at [email protected].
Cancellation Fee: A 5% cancellation fee applies to all canceled orders to partially cover payment processing and currency conversion fees.
Orders that have already been shipped cannot be canceled.
Returns & Exchanges
Returns & Exchanges for International Orders
All international sales are final. Due to the nature of our products, we do not accept returns.
However, if you receive a defective item or are otherwise dissatisfied with your purchase, please contact us within **7 days of delivery** at [email protected]. We will assess the issue and do our best to resolve it.
Important: Please save all packaging, products, and related materials before contacting us.
Our system does not support processing returns, so please do not send items back to us.
Exchanges: We do not accept exchanges of any kind.
Returns & Exchanges for Orders Within Japan
If you receive a **damaged, defective, or incorrect item**, please contact us at [email protected] to confirm if a return or exchange is available.
Upon approval, returns must be initiated within **8 days of receipt**.
We do not accept returns or exchanges for products damaged or soiled by the customer.
Refunds
Refunds are only issued in accordance with our return policy.
Refund Eligibility:
- Refund requests must be submitted within **30 days of purchase**.
- If approved, refunds typically take **up to 10 business days** to process and appear in your account.
Fraudulent Activities
We reserve the right to cancel any **suspicious orders** flagged by our payment processor, as well as orders containing false contact information. **Cancellation fees may apply.**
Attempts to commit **chargeback fraud or refund fraud** will be reported to local authorities and federal cybercrime agencies.
Need Assistance?
If you have any further questions or concerns, please contact us at [email protected]. We’re happy to assist you.
Cancellation / Return / Exchange Policy
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Questions and Answers
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Drop us an email with your product query at [email protected]