Shipping Policy
Free UK Shipping
And Free Shipping for Orders over £50, Worldwide.
Handling Time
Orders are processed and dispatched within 1-5 business days of purchase.
Shipping Transit Time per region
UK - 3-18 business days
EU - 3-21 business days
US - 3-21 business days
Rest of the World - 3-20 business days
Shipping Costs Time per region
UK - Free
EU - £3.50
US - 5.00 GBP
Rest of the World - £7.50
Refund Policy
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale Items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Cancellation/Return/Exchange Policy
Returns
Our returns policy lasts 28 days. If 28 days have gone by since you receive your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Broken Items
Damage during transit can happen, especially when it's a ceramic product. We are happy to replace any damaged items during transit. Customers have 3 days from the point of receiving their goods (the track & trace information you receive will indicate when the parcel was delivered).
Please check the condition of the products as soon as it arrives, notify us immediately via email at [email protected], and include a photo of the damaged item with the shipping label. We will review the situation immediately and will offer you a replacement to be sent out to you as soon as possible.
Exchanges
We only replace items if they are defective or damaged. Email us at [email protected] and send your item to LiNEA HOME, Wouwerlaan 7B, 3043HG Rotterdam, Netherlands if you need to exchange it for the same item.
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