Returns
Our returns policy lasts 28 days. If 28 days have gone by since you receive your purchase, unfortunately, we canβt offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Broken Items
Damage during transit can happen, especially when it's a ceramic product. We are happy to replace any damaged items during transit. Customers have 3 days from the point of receiving their goods (the track & trace information you receive will indicate when the parcel was delivered).
Please check the condition of the products as soon as it arrives, notify us immediately via email at [email protected], and include a photo of the damaged item with the shipping label. We will review the situation immediately and will offer you a replacement to be sent out to you as soon as possible.
Exchanges
We only replace items if they are defective or damaged. Email us at [email protected] and send your item to LiNEA HOME, Wouwerlaan 7B, 3043HG Rotterdam, Netherlands if you need to exchange it for the same item.