Genmaicha with Uji Matcha Tea Leaves
£22.99
This delicious and refreshing tea is a blend of roasted brown rice and Uji matcha with Shizuoka sencha, a high-quality matcha from the Uji region of Japan. The roasted rice gives the tea a nutty and toasty flavour, while the matcha adds a subtle sweetness and umami. The result is a tea that is both flavourful and invigorating.
- 🇯🇵 Place of origin: Japan.
- Format: Loose Tea Leaves with roasted brown rice.
- Storage method: Avoid direct sunlight, high temperature and humidity, and store at room temperature.
- Best-before: 10 months from production date in Japan.
- Weight: 200g.
- Shipment time is 2-3 days to UK, US and EU.
📅 See Checkout for Estimated Delivery Dates
Kyo Chikiriya
Chikiriya is a 168-year-old tea house located in the center of Kyoto in Japan. It is a traditional Japanese teahouse that has been serving high-quality tea to locals and tourists for generations. Chikiriya is known for its commitment to quality, its dedication to tradition, and its innovative spirit.
Chikiriya sources its tea from the best tea farms in Japan, including Tayama Nanbu Kyodo Tea Cooperative in Minamiyamashiro Village, Kyoto, and Nakayama Tea Cooperative in Kakegawa, Shizuoka. The tea masters at Chikiriya visit these farms regularly to inspect the tea production process and ensure that the highest quality standards are met.
Chikiriya’s product development team is constantly working on new products to bring to market. In addition to regular teas and herb teas, Chikiriya also offers a variety of specialty teas, such as matcha, hojicha, and genmaicha. Chikiriya is also known for its innovative tea products, such as its tea lattes and tea ice cream.
Chikiriya not only sells tea to consumers, but it also provides tea and tea utensils as guest room amenities for hotels and inns. Chikiriya also provides raw materials such as Matcha, Hojicha, etc. to food manufacturers.
Chikiriya is a company that is committed to the highest quality standards and to the preservation of Japanese tea culture. It is a company that is always looking for new ways to innovate and to bring Japanese tea to a wider audience.
Shipping Policy
Shipping policy
Shipment
Products are shipped as soon as they are ready, usually within 1-2 working days. In the case of longer delay, we will contact you by email to provide an estimate shipment date. Please note that we do not ship on Saturdays, Sundays and Japanese holidays.
Once the order is shipped, you will receive tracking numbers to be used on the forwarder website for live tracking of your package.
For international delivery, we mainly uses DHL and ePacket (japan post) service. Express delivery by DHL usually take 2 to 5 days, while ePacket will take longer (usually 9 to 20 days). Please note that those are usual average. Actual delivery times may vary depending on shipping method, destination, customs clearance (for international orders) and weight. Further delays are possible due to circumstances out of our control.
Shipping restriction
Although our forwarders ship to most countries in the world, there may be cases where we are not able to deliver to your country of residence. You'll be notified as soon as possible if we're unable to ship specific items to the address you've selected.
Shipping rates
The exact cost of your order will be provided at checkout, depending on delivery place, the weight and the selected forwarder.
Price, Customs Duties and Taxes
● Sales within Japan
All prices are shown VAT included. As the product are sent from Kyoto and stay within Japan, no other taxes will be necessary.
● Sales to countries member of the European Union (EU) & Sales to Switzerland and Norway
VAT: Our company is registered in the Import One-Stop Shop (IOSS). As such, we are collecting the VAT of your country with the product price and we are responsible of paying it directly to the authorities.
Customs duties and fees: For shipment of total value below 150Eur, the shipment should be exempted from customs duties and fees. For other shipment, customs duties and fees may be applied in your country and you are responsible for its payment directly to the transport company. Please note that we have no control over whether the fees are applied or not.
You are responsible of the import requirement and cost, as well as, ensuring that the product can be lawfully imported. In particular, please be aware that some of our items may be rejected by customs in your country. We ship our products globally, and while a product may be accepted by one country, it could be rejected by another. As customs policies can change frequently, please check with your country’s authority on food imports if an item will be cleared by customs or not.
When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
● Sales to any other countries
Taxes (Import taxes, sales taxes, VAT, etc), customs duties and fees may be applied in your country to packages sent from Japan and you are responsible for its payment directly to the transport company. We have no control over whether the fees are applied or not.
Fees vary depending on the destination country. Taxes are calculated based on the total price of the package contents + shipping costs, and possibly added fees.
You are responsible of the import requirement and cost, as well as, ensuring that the product can be lawfully imported. In particular, please be aware that some of our items may be rejected by customs in your country. We ship our products globally, and while a product may be accepted by one country, it could be rejected by another. As customs policies can change frequently, please check with your country’s authority on food imports if an item will be cleared by customs or not.
When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Payment methods
We accept the following types of payment:
- credit cards (Visa, Mastercard, American Express, JCB, Discover and Diners Club)
- Paypal
- Shop Pay
- digital wallets (Apple Pay & Google Pay)
- Bancontact
- iDEAL.
Prices are displayed in your domestic currency or your selected currency during checkout.
Damages and packages lost in transit
If your order was damaged or if your package was lost during transit, please contact us to file a claim with the shipping carrier. A package is considered lost when there's no tracking updates for 30 consecutive days. We will replace all items damaged or lost in transit once the shipping carrier accepts the claim. Orders lost due to incomplete or incorrect information such as wrong addresses, incomplete names, or fake phone numbers do not qualify for item replacements.
Missing packages
If you receive a delivery notification but are unable to find the package at the location specified by the shipping carrier, please contact them immediately to report the issue. Failing to contact the shipping carrier promptly will reduce the chances of locating your parcel. Note that we are unable to file a claim for packages marked as delivered.
For any other concerns or issues, please contact us at [email protected] and we will be happy to help you.
Refund Policy
Refund policy
Cancelling an order
If you wish to cancel an order, contact us immediately at [email protected].
There's a 5% cancellation fee on cancelled orders which partially covers our payment processing and currency conversion fees.
Orders already shipped cannot be cancelled.
Returns / Exchanges
● Sales outside Japan
All sales are final. Due to the nature of our products, we do not accept returns.
However, we want your whole experience with Chikiriya and our products to be as pleasant as possible. If you received a defective item or are otherwise disappointed with your purchase, please contact us at our contact page (or at [email protected]) within 7 days of when the package arrives, and we will do our best to make things right.
To help us understand your case, please save all packaging, teas, and related items before contacting us.
Our current system does not allow us to process returns, so please do not send anything back to us.
We do not accept exchanges of any kind.
● Sales within Japan only
If you received a damaged, defective, or different items from your order, please contact us at our contact page (or at [email protected]) and we will confirm if return or exchange is available.
Upon acceptance, returns must be made within 8 days of receipt of the merchandise.
In any case, we do not accept returns or exchanges of products that have been damaged or soiled by the customer.
Refunds
Refunds are only available in accordance with our return policy. There are no refunds offered or promised after 30 days.
If approved, our refund will be processed. It usually takes up to 10 business days to be credited back to your account.
Fraudulent activities
We reserve the right to cancel suspicious orders flagged by our payment processor as well as orders containing fake contact information. Cancellation fees may apply.
Attempts to commit chargeback fraud or refund fraud will be reported to local authorities and to federal cybercrime agencies.
For any other concerns or issues, please contact us at [email protected] and we will be happy to help you.
Cancellation / Return / Exchange Policy
No policy found
Questions and Answers
You are not logged in
Do you have a question?
Drop us an email with your product query at [email protected]