Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase.
DAMAGED / INCORRECT ORDER
At Ephylyos, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at [email protected] and one of our helpful support staff will organise a reprint or a refund for you!
ORDER NOT RECEIVED
If your item has not arrived within 30 days for apparel products and 60 days for pillow covers, or home decor..... after having ordered, contact one of us through our Contact Us page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)
Refunds and exchanges are handled on a case-by-case basis. Please contact [email protected]. You can also reach our customer support by emailing us at [email protected]. Inquiries are typically addressed within 24 hours.
Please submit your request for a refund/ exchange within 14 days after you received your product.