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To return your product, you should mail your product to:

TOKKOU Fashion (C5605), 149 Scrubs Ln, White City, London NW10 6RH, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

Our policy lasts 30 days. Unfortunately, if 30 days have gone by since your purchase, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted
- Any item not in its original condition with damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

We only replace items if they are defective or damaged.

If you need to exchange it for the same item, email us at [email protected] and send your item to TOKKOU Fashion (C5605), 149 Scrubs Ln, White City, London NW10 6RH, United Kingdom.