Delivery to UK & EU
Heliograf doesn’t charge UK/EU VAT on our store. Orders are sent without VAT or duty paid, you will be contacted by the carrier to pay VAT and/or duty.
Orders are passed to local carriers e.g. DHL, Hermes, DPD and Royal Mail for delivery.
Orders are fulfilled in 1-2 days from China and sent by Express Air Carrier. You will get a confirmation email when your order is received, and another email once your order has shipped with tracking info.
Estimated transit times
|United Kingdom||7-14 Days|
|North America||10-14 Days|
|All other||10-20 Days|
Shipping Rates per region
UK - 18 GBP
US - 24 GBP
EU - 16 GBP
Rest of the World - 32 GBP
Delivery to all other countries
Orders are sent without sales taxes or duty paid. You may be contacted by the carrier to pay sales tax, duty and/or fees.
Orders are fulfilled in 1-2 days and sent by Express Air Carrier. You will get a confirmation email when your order is received, and another email once your order has shipped with tracking info.
Orders are passed to local carriers e.g. DHL, USPS, and DPD for delivery.
Orders are sent insured and we will quickly replace your item if it is damaged or lost in transit. Please contact us as soon as you can if your item is lost or damaged.
In addition to your consumer rights, our products are covered by a 12-month warranty on materials and workmanship.
No policy found
We accept returns requested within 7 days of receiving the item. We ask that products be returned in as-new condition.
Customers are responsible for shipping to their nearest returns location. Once received, returns will be processed within 2 business days. Funds may take up to 10 days to be received. To return an item, please contact us.
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